Jun 10, 2019 • Jade Emmons
Knowledge management systems hold many benefits - for employees and customers alike. Internally, they imp...
May 24, 2019 • Jade Emmons
We’re living in a knowledge economy. That gives you a ready-made game plan for becoming a market leader...
Apr 26, 2019 • Jade Emmons
Knowledge bases are a critical part of your customer support. So you have to make sure they’re supporti...
Apr 12, 2019 • Jade Emmons
Customer feedback is as important to your business as the products you sell. Without it, you’re operati...
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those customers. Delving i...
Mar 15, 2019 • Jade Emmons
Your product needs great customer service. A crucial part of this is providing documentation to help peop...
Dec 17, 2018 • Jade Emmons
Search engines have become integral to our everyday lives. Google has even become a verb in the English l...
Nov 22, 2018 • Jade Emmons
Customers now expect companies to provide self-service support, which they usually achieve using a self-s...
Nov 15, 2018 • Jade Emmons
You may be in the market for new knowledge base software, either because you want to promote internal kno...
Nov 13, 2018 • Jade Emmons
The saying goes that "the customer always comes first" and it rings especially true for SAAS companies, w...